Legal information
The rules of the shop, the site and your data. The essentials appear at each step of your order; these pages set out every detail.
Terms of Sale
The terms that apply when you buy bouquets and gifts from Quiet Rose: orders, payment, refunds, liability and your consumer rights.
Refund, Cancellation and Return Policy
When Quiet Rose refunds an order, why a paid order cannot be cancelled, what to do about damaged or wrong items, how returns work and when refunds appear.
Delivery Policy
Where Quiet Rose delivers, how the day and time are chosen, what happens during air-raid alerts and curfews, and what the buyer is told.
Privacy Policy
What personal data Quiet Rose handles for buyers, gift recipients and visitors, who receives it, how long it is kept and how to use your rights.
Website Terms of Use
The rules for using the Quiet Rose website, including permitted use, private links, availability, content and limits of responsibility.
Notice to Gift Recipients
If someone has ordered a Quiet Rose gift for you: how you came to be invited, your choices, what the sender can see and how to block future gifts.
Cookies and Browser Storage Notice
Quiet Rose uses no advertising or tracking cookies and no analytics. This notice explains what is stored in your browser and how to clear it.
Acceptable Use and Gifting Policy
How the Quiet Rose gifting service may be used: consent, honest sender names, respectful notes, prohibited conduct and how to report misuse.
Book Contribution Terms
Terms for voluntary contributions to the book Quiet Rose: what they pay for, what they do not give you, and how a mistaken contribution is refunded.
Complaints and Disputes
How to raise a complaint with Quiet Rose, what to include, how quickly we reply and the other routes that remain open to you.
Product Information and Allergens
What to expect from Quiet Rose bouquets and gifts: seasonal variation, replacements, what the images show, allergens and safe use.
Intellectual Property and Content Rights
Who owns the content of the Quiet Rose website, what you may do with it, what happens to your note, and how to report an infringement.